Construction, Treating The Client Right, Making Sure You Have Public Liability Insurance


Do you run any kind of business that has the public involved in any way? I have a client who builds on existing property, some jobs are loft conversions, and some are extensions of sorts. I like Carl, he’s been doing this work for 30 years, what I like most about him, is his enthusiasm for a project. There s been a few challenges with how some works need to be done, but these days he carries a camera to site with him and takes pictures of the project’s progression. He’s got pictures on a laptop, which is a brochure to new clients. What they don’t know is that Carl shows the jobs to friends also, he’s proud to create, and it shows if you talk to him about your project. One of the things Carl has changed to create a less stressful environment is a good work ethic.

Step one: was to make sure your work speaks for itself. Because of his abilities, the finished job is always beautifully clean. The house is left better than he started, the client never has to clean, remove any debris; there’s no trace he, or, his team have been there. Think about it, there’s always a bit of clearing up left…not on his site.

Step Two: this is where he reaps the benefit, nearly all of his jobs now come by recommendation, Carl understands fully now, that an above average job, is the best advert you can do! His advertising is nil, his clients shout for him. He’s booked up half a dozen jobs in front, with the average job being two months two weeks he reckons!

Step Three: Clients are appraised from day one that a schedule of works apply, whilst some jobs have a little bit of variety with detail, he doesn’t deviate from the schedule, once it’s laid down! Planning means the client knows when the start and finish is, and the standard is written in the detail with the parts list!

Step Four: This is financial; Carl in the past has been saddled with a few bad debts when clients didn’t have the money to pay, some refused to pay on the grounds that the job wasn’t carried out. Yes he did recover all in court, but it was nearly two years down the line, that’s happened twice to him. How he resolved this one was so like Carl, very clever.  Carl has his bank open an escrow account, the client puts the money in sequentially before each stage, Carl knows the bills will be met, and the client knows the builder won’t run off with his money without finishing. Carl funds the build himself, the bank has also offered finance, but usually it’s, not required.

Step Five: Site safety, Carl has had a very bad experience with this before, one of his workers allowed a delivery driver on site to use a toilet, unknown to the driver the hallway had the floorboard removed to replace a joist, the driver carrying bags of tile spacers, and raw plugs in front of him didn’t see the hole in the floor, and fell through! He broke his legs, and pelvis on landing. The claim against Carls Liability Insurance was quite high. The fact that Carl has introduced such measure’s, is testament to his need to control his environment. People will take for granted a lot; some of it can get them seriously injured. Carl doesn’t View Public liability insurance as a waste of money? He doesn’t think setting financial controls as “a bit over the top” he doesn’t allow unescorted people on site. But if you ask to see the build pics, ask Carl if he’s stressed anymore? His enthusiasm and hunger to do the next great project will be your answer

Public liability Insurance, help and advice are available through  contact us for that specialist service you deserve!

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